Privacy Policy – Khatu Cab Service

Privacy Policy for Khatu Cab Service

Last Updated: July 22, 2025

Your privacy is of paramount importance to Khatu Cab Service. This Privacy Policy describes how Khatu Cab Service (“we,” “us,” or “our”) collects, uses, processes, and shares your personal information when you use our mobile application, website, and related services (collectively, the “Service”).

By accessing or using our Service, you agree to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

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1. Information We Collect

We collect various types of information to provide and improve our Service to you:

1.1. Information You Provide to Us

  • Account Information: When you register for an account, we collect your full name, mobile number, email address, and password.
  • Booking Information: When you book a ride, we collect your pickup and drop-off locations, date, time, and any special requests or notes.
  • Payment Information: For payment processing, we collect payment method details (e.g., credit/debit card numbers, digital wallet information). This data is typically processed by secure third-party payment gateways, and we do not store sensitive payment card details on our servers.
  • Communications: When you communicate with us (e.g., customer support, feedback forms, ratings), we collect the content of your communications, your contact details, and any attachments.
  • Profile Information: You may choose to provide additional profile information such as a profile picture.
  • Emergency Contacts: If the Service offers an emergency contact feature, you may provide names and phone numbers of emergency contacts. We will only use this information in case of an emergency during your ride.

1.2. Information Collected Automatically

  • Location Information: We collect precise and/or approximate location data from your mobile device when the Khatu Cab Service app is running in the foreground or background (if you have granted permission). This is essential for matching you with nearby Drivers, facilitating pickups, tracking rides, and calculating fares. If you do not grant location permission, certain features of the Service may not be available.
  • Device Information: We collect information about your mobile device, including the hardware model, operating system and version, unique device identifiers, mobile network information, and crash data.
  • Usage Information: We collect information about how you interact with our Service, such as the features you use, the pages you view, the time and duration of your sessions, and referring/exit pages.
  • Log Data: Our servers automatically record information that your browser or device sends whenever you use our Service. This Log Data may include your Internet Protocol (IP) address, browser type, operating system, the date and time of your use, and cookie data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
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2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain the Service: To process your bookings, dispatch Drivers, facilitate navigation, track ride progress, and ensure timely and efficient transportation.
  • To Improve and Personalize the Service: To understand user preferences, analyze usage patterns, develop new features, and enhance the overall user experience.
  • For Communication: To send you booking confirmations, ride updates, service announcements, security alerts, and support messages. We may also use your contact information to respond to your inquiries and provide customer support.
  • For Safety and Security: To verify user and Driver identities, prevent fraud, ensure compliance with our Terms and Conditions, and enhance the safety of all users on our platform.
  • For Analytics and Research: To perform internal operations, conduct data analysis, testing, and research, and monitor and analyze usage and activity trends.
  • For Marketing and Promotions: To send you promotional communications about our services, offers, and news, provided you have opted in to receive such communications. You can opt-out at any time.
  • For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
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3. How We Share Your Information

We may share your personal information with third parties in the following situations:

  • With Drivers: To facilitate a booking, we share your name, pickup and drop-off locations, mobile number (for direct communication during the ride), and selected customer count with the assigned Driver.
  • With Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, cloud hosting, data analytics, customer support, and marketing assistance. These providers have access to your personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes complying with legal processes, enforcing our Terms and Conditions, responding to claims that any content violates the rights of third parties, or protecting the rights, property, or personal safety of Khatu Cab Service, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, financing, or bankruptcy, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
  • Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including industry analysis, demographic profiling, and other business purposes.
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4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information for as long as your account is active, and for a reasonable period thereafter to resolve disputes, enforce our agreements, and comply with legal obligations.

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5. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, firewalls, secure server facilities, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.
  • Right to Erasure (“Right to be Forgotten”): You may have the right to request the deletion of your personal data under certain circumstances.
  • Right to Object: You may have the right to object to the processing of your personal data in certain situations, especially for direct marketing purposes.
  • Right to Data Portability: You may have the right to request that we transfer your data to another organization or directly to you, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the “Contact Information” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

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7. Cookies and Tracking Technologies

As mentioned in Section 1.2, we use cookies and similar technologies. These help us understand your preferences, analyze trends, and administer the Service. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Service.

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8. Third-Party Links

Our Service may contain links to websites or services operated by third parties. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

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9. Children’s Privacy

Our Service is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

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10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications constitutes your acceptance of the revised Privacy Policy.

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11. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

Khatu Cab Service
Mobile: +91 9983862140
Email: cabkhatu@gmail.com
Address: Khatu Shyamji, Sikar, Rajasthan, 332715, India]

Thank you for trusting Khatu Cab Service with your personal information.